Shipping Policy of statuslost.com (the “Site” or “we” or "our team")

Thank you for choosing to shop with us! We strive to make your shopping experience as seamless and convenient as possible. Please take a moment to review our shipping policy below:

Free Worldwide Shipping

- Enjoy Free shipping worldwide on all orders totaling 150€ or more.

- This offer is automatically applied at checkout, so you can shop with ease knowing that shipping costs are covered for qualifying orders.

- For orders below 150€, shipping costs will be calculated at checkout based on the destination and weight of the items in your cart.

- Please note that shipping rates may vary depending on your location.

- If an order hasn't arrived

Process Times

- We strive to process and dispatch orders as quickly as possible.

- Shipping times may vary depending on your location and the shipping method selected at checkout.

- Upon placing your order, you will receive a confirmation email with tracking information to monitor the status of your shipment.

Returns for Wrong or Damaged Products

- In the rare event that you receive the wrong product or if any items arrive damaged, please contact our customer service team within 7 days of receiving your order.

- We will provide instructions on how to return the incorrect or damaged items.

- Please refer to our Refund Policy for detailed information on how returns are processed and eligible for refunds.

International Shipping

- We are delighted to offer worldwide shipping to our valued customers.
- Please note that international orders may be subject to customs fees, import taxes, and duties imposed by the destination country. These charges are the responsibility of the recipient and are not included in the total at checkout.

Order Not Arrived Yet?

- If your order has not yet arrived, please wait for a minimum of 30 days from the order date before contacting us. Unfortunately although we actively try to limit delays, sometimes international shipments may experience delays due to couriers and customs processing or other unforeseen circumstances beyond our control.

 

- After the 30-day period has elapsed and your order still hasn't arrived, please contact us via email at info@statuslost.com with your order number and any relevant details.

- We will promptly investigate the status of your shipment and provide assistance accordingly.

Contact Us

- If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer service team. We are here to assist you every step of the way.